Welcome to TicketHub. This guide will help you configure your workspace for maximum efficiency.
1. Define your Workspace Identity
Go to Workspace Settings to upload your logo and set a description. This information is visible on your Public Portal, helping your customers identify your support home.
2. Inviting Member
Support is a team sport. Invite your colleagues using their email addresses.
- Admins: Can manage settings, robots, and members.
- Members: Can triage, comment, and resolve tickets.
3. Customizing Tags
Tags are the lifeblood of your Kanban board. We recommend starting with:
bug: For technical issues.feature: For new requests.urgent: For high-priority blockers.
Pro Tip: Keep your tag names short and use consistent colors to maintain a clean Kanban view.