Public Portal
The public portal lets visitors discover public workspaces and submit tickets. Access is limited to workspaces marked as public and active.
01. Explore Directory
The homepage of the portal acts as a directory for all public-facing workspaces.
Visibility
Workspaces must be public to appear in the Explore list.
Search
Search matches workspace name and description.
02. Workspace Portal
Each workspace has a dedicated portal page showing its biography, statistics, and public ticket feed.
- Ticket Submission: Only authenticated users can submit tickets through the portal.
- Knowledge Base: Published articles are displayed on the portal to reduce ticket volume.
03. Ticket Tracking
Users can track the progress of their own tickets and engage in discussions with workspace members. Status updates on the Kanban board are reflected in real-time on the portal.