Tickets & Kanban

Tickets are the core unit of work in a workspace. The Kanban board is visible only to members and supports quick status changes.

01. Ticket Lifecycle

Open

Initial state for all new tickets. Awaiting triage or assignment.

In Progress

Actively being worked on by the workspace members.

Waiting

Pending feedback from the user or external verification.

Closed

Resolved issues. Moved to the bottom of the Kanban view.

02. Priorities & Assignment

Every ticket has a priority level: Low, Medium, High, or Urgent.

Assignment Rules

Tickets can be assigned to a single workspace member at a time.
Only workspace members can assign tickets to a user.
Assigning a ticket automatically generates an activity log entry.

03. Tags & Comments

Custom Tags

Tags are scoped to the workspace. Members can add or remove tags from a ticket to group related issues (e.g., billing, v2-release).

Internal Discussion

Comments provide a full audit trail of the conversation between members and users. Private internal notes can be added via robots or API integrations.