Tickets & Kanban
Tickets are the core unit of work in a team. The Kanban board is visible only to team members and supports quick status changes.
Status Workflow
Tickets move across four statuses. The board columns map directly to these values.
Open
New issues and untriaged work.
In Progress
Actively being worked on by the team.
Waiting
Blocked, waiting on feedback, or external dependencies.
Closed
Resolved or no longer actionable.
Priority Levels
Priority is required in the web UI and stored as one of three values.
Low
Minor tasks and low urgency.
Medium
Default priority for most work.
High
Requires attention soon.
Assignment Rules
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Members Only
Only team members can assign tickets to a user.
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Self-Assign
Members can take ownership from the ticket sidebar.
Comments & Tags
Comments
Comments accept up to 2000 characters. Only the author can delete their own comment.
Tags
Tags are scoped to the team. Members can add or remove tags from a ticket.